Dierenuitvaartzorg Nederland (DUZN), part of Evidensia, offers professional and respectful transport services for deceased pets from veterinary clinics or owners to one of their funeral homes. With more than 15 locations nationwide, the logistical side of this sensitive service is complex. To support their operations, SOWEDO is developing a comprehensive software solution that covers every part of the process, from receiving cremation notifications to transport planning, registration of the funeral process and even track-and-trace functionality for pet owners.
The logistics behind DUZN’s services are complex and demanding. Each day, numerous clinics and individual pet owners across the country submit requests for pickups, all with unique time constraints, preferences, and locations. Coordinating these pickups manually was not only time-consuming but also highly prone to errors, which risked delays and miscommunications. As the number of transport orders increased, the existing manual processes became inefficient and difficult to scale. Managing such a sensitive service, where timing and accuracy are critical, required a much more reliable and streamlined approach to logistics and planning.
Beyond just organizing transport, DUZN also needed a solution to transparently register every step of the funeral process, from pickup through cremation to the return of ashes. Clear communication with pet owners was crucial, as it provided reassurance during a difficult and emotional time. Without a centralized system, it was challenging to track progress and keep owners informed. To maintain the high standards of care and compassion that DUZN is known for, an automated, transparent, and efficient system was essential—one that could guarantee each transport and cremation was carried out exactly according to the wishes of the owner, without compromising on quality or empathy.
SOWEDO developed a comprehensive digital platform that integrates seamlessly with myPTV’s advanced route planning technology. The platform begins by geocoding addresses from clinics, pet owners, and funeral homes to generate accurate GPS coordinates. These coordinates feed into a sophisticated multi-step route optimization process, which considers important factors such as opening hours, stop durations, transport priorities, and preferred time slots. This approach ensures that the resulting transport routes are both efficient and aligned with all operational requirements.
After the routes are optimized, they are automatically assigned to the appropriate drivers and vehicles, significantly simplifying the transport planning workflow. Beyond just planning, the platform also offers real-time updates to pet owners, informing them about scheduled pickup times and the current status of the transport. This feature not only boosts transparency but also provides peace of mind for pet owners while greatly enhancing overall operational efficiency.
With this digital platform, DUZN has streamlined transport planning across 15+ locations, reducing manual work and errors. Route optimization improves fleet efficiency, while real-time updates provide pet owners with transparency and peace of mind. The scalable solution supports current needs and future growth.
Choosing SOWEDO means choosing a partner. We believe real impact comes from close collaboration, sitting together with your experts, listening carefully and solving challenges as one team. Our no-code expertise allows us to deliver powerful, user-friendly solutions at speed, without compromising on flexibility or long-term scalability.
Route optimalization
Integrations
Evidensia
1 August 2024
3 Months
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