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The automotive industry is undergoing a significant shift toward Mobility-as-a-Service (MaaS), where mobility is viewed as a service rather than a product. This transformation requires companies to focus on customer experience at every stage of the journey, from acquiring a lease vehicle to using it and eventually returning it.
A leading automotive leasing company approached SOWEDO with a specific challenge: to streamline the car return process, ensuring faster settlements, better transparency for customers and improved fleet management for the leasing company. They envisioned a system that would allow customers to conduct vehicle inspections independently, providing a seamless, user-friendly experience while reducing operational inefficiencies.
The traditional vehicle return process was time-consuming and complex. Customers had to visit designated locations to return their cars, often facing delays in receiving damage assessments and settlement reports. Meanwhile, fleet managers lacked real-time insights into the condition of returned vehicles, creating bottlenecks in the process. Additionally, the leasing company had limited visibility into the vehicles’ condition prior to their return, delaying their availability for resale or re-leasing.
SOWEDO collaborated closely with the leasing company to develop a custom solution using the no-code platform WEM. This partnership was built on a shared vision of delivering a transformative user experience and leveraging technology to optimize processes.
We created an intuitive applications that empowers drivers to conduct their own vehicle inspections, wherever and whenever they choose.
The app features:
The app was developed collaboratively, with SOWEDO’s team working alongside the leasing company’s team. Despite their limited coding experience, the client’s team quickly gained proficiency in using WEM, enabling them to contribute actively to the project and build applications independently in the future.
The implementation of the inspection app has delivered remarkable results:
These outcomes were achieved in just 180 days, showcasing the power of collaboration and innovation.
The successful rollout of this system marked the beginning of a long-term partnership. Since the initial launch, the appplication and underlying system have evolved through continuous development using Agile Scrum methodology. Together, we have introduced new features, enhanced existing functionalities and adapted the platform to meet the client’s changing needs.
To this day, SOWEDO remains deeply involved in the project, working hand-in-hand with the leasing company to ensure the system remains at the cutting edge of the industry. This ongoing collaboration underscores our commitment to innovation and excellence, helping our client stay ahead in a rapidly evolving market.
As the automotive industry continues to embrace MaaS, this project stands as a testament to how technology can redefine customer experience and operational efficiency. At SOWEDO, we’re proud to support our client’s mission to deliver world-class mobility services and look forward to driving further innovations together.
Transforming Mobility Services
Digital transformation
Arval
16 June 2022
6 Months
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