You growWe adviseWe automateYou growWe adviseWe automatePARTOF. sells internet, TV and phone for a telecom provider, via telemarketing and field sales. Every signed deal has to go into the order system. An agent now does that re-typing.
Customer details, products and term. Every signed order went by hand from Salesdock into the telecom provider's order system. On average 3.5 minutes per order, error-prone, and at busy times it backed up.
PARTOF. wanted to automate the whole process, with control over every step. Salesdock, the telecom provider and their own portal linked together, ready to adapt when something changes.
No separate screens that don't know each other. One portal where the team tracks the order and an agent takes over the data entry.
Book an intro call →PARTOF. uses digitalisation smartly without losing the human touch. For a telecom provider they handle the sale of internet, TV and telephony, via telemarketing and field sales. Every day tens to hundreds of subscriptions go out the door.
Sales of internet, TV & phone
A signed order arrives in the portal via the API, with customer, product and quote attached.
The agent logs in to the telecom provider and enters the order like an employee. Faster and without typos.
As soon as the order is accepted, the order number and status appear in the portal right away.
Per order it seems small. At hundreds of orders a week it adds up fast.
Less re-typing, fewer corrections. The team follows up with customers, safeguards quality and thinks along. Meanwhile the processing runs 24/7.
Figures based on measured entry times and processed orders since go-live.
“If the ordering process changes, the new flow is there the next day.
That pace makes the difference.”
Sander, PARTOF.We calculate it first. Only once it pays for itself do we build it.